FAQs

We've pulled together a few questions that we think you might have about us and our furniture. And if there's anything you'd like to know that's not covered here, we'd love to hear from you, so email us: hello@salvationfurniture.com, send us a message here or call 07771 560835.

How did you get started?

Salvation started about four years ago. It came about through a long-term love of bidding at auction on forlorn-looking pieces of country oak and pine to repair and rejuvenate. This passion for old and character furniture was the catalyst to do something bigger. We wanted to create furniture with that same instantly natural warmth - rustic-edged furniture that’s refreshed for today. We decided that reclaimed and character wood combined with sleek and angular steel was the perfect partnership of old and new.

You can read more about Salvation and our ethos here and on our About Us page (which we hope is about you, too)

What are the benefits of buying from Salvation?

First up, we’re not about the hard sell, but we hope you share our ethos of good- looking, wholesome design that’s made by hand with love and attention. The majority of our furniture is handmade in Suffolk and, where necessary, we also try to work with local suppliers, such as the powder coater down the road and our delivery company. We do also sell other items that have come from further afield, but only if we like the look of them and they complement and feel right alongside our own items.  

Can the sizes of your furniture be altered?

Yes, we can alter all the sizes of our furniture. As our tables are made by hand, we can make them longer, wider and taller, depending on your needs. This means that you get an item that fits your space perfectly, rather than having to compromise and squish people around a table.

We generally list our ‘standard’ sizes on the product page because listing all of the different options might be a little confusing. Just get in touch by filling out the form here and we can start chatting about your needs.

What does bespoke mean?

We’re happy to adapt the dimensions of our existing designs to create ‘bespoke sizes’ to meet your needs. This might mean widening a table top from 80cm to 95cm, or adding a few more centimetres on the length to get your ideal size. Once agreed, we will send you a quotation.
If you want us to look at creating an entirely new design, we will give you a fair and honest price based on the cost of materials, labour time, etc. Again, let’s have a conversation and see what we can do together.

Where do you source your wood?

We source our scaffold boards from a local timber supplier who buys them in once they have come to the end of their working lives on building sites, etc. We also buy other wood, such as our oak, from a regional UK timber merchants who adhere to responsible sourcing structures.

What happens after I place an order?

If you place a direct order via the website you will receive a notification email confirming the order and the payment taken. If you contact us directly to place an order, we will send you an invoice for the item/s. Once the invoice has been paid we will make a start on your order and, when ready for delivery, will contact you with a suggested date and time slot.

How long will it be before I get my furniture?

It generally takes between 6-8 weeks to make each piece of furniture (although this may be shorter depending on our current order book). We will generally try to accommodate any urgent deadlines if your item is needed outside our standard making times.

How do you deliver?

We work with a few trusted local delivery companies who are small-scale and very dedicated to high levels of customer service. Once your item is ready for delivery, we will contact you to suggest a delivery day and time slot. Our delivery guys will help you lift the item into your property to where you would like it placed. If any assembly is required they are happy to do this for you.

Does your furniture come assembled?

Yes, we generally send out our furniture assembled - no flat-pack here. This means that you need to ensure that larger items like tables can be brought into your property. As such, prior to placing an order, it is advised to measure that doorways and corridors are wide enough to allow for any turns, etc. We can arrange for our table tops and frames to be delivered unassembled, and then assembled in situ, but we cannot be held responsible for orders that are too large to be brought inside once delivered.

How do I care for my furniture?

We use a range of finishes on our wood to give good protection, so caring for our furniture is fairly straightforward. Our finishes include Danish oil, a pair of performance waxes and varnish, all of which provide protection against everyday wear and tear. Any spillages, such as food and drink, should be wiped away with a damp cloth. The steel frames of our tables are finished with a protective powder coat that will prevent the steel rusting.

Do you work on commercial projects?

Yes, we have worked on numerous commercial projects, ranging from cafes to offices, accommodation and educational institutions. For these we have created bespoke items, such as tables, benches, shelving units, etc. We are always happy to work with commercial interior designers and office suppliers.

What areas do you deliver to?

We’re a small maker, but try to cover as large a delivery area as we can. This is generally about 4 hours driving time or approximately 200 miles from our workshop in Suffolk. If you live outside this range, we’re still happy to accommodate you, but there may be an additional delivery cost to our standard charges outlined below.

How much does delivery cost?

Our delivery costs for addresses 4 hours driving time/200 miles from our Suffolk workshop are as follows:

Items up to £145 = £15 delivery

Items over £145 and up to £500 = £35 delivery

Items over £500 and upwards = £50 delivery

I have another question not covered here – what should I do?

You can get in touch with us by sending us a message via our ‘contact us’ page, send us an email: hello@salvationfurniture.com or give us a call on 07771 560835.